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LEGAL INFORMATION · PRIVACY

Privacy Policy

How ROV collects, uses, stores, and protects personal information obtained through this website.

Last updated: July 14, 2026

1. Identification of the data controller

ROV is a technology services brand operated by Robinson Vargas from the Bolivarian Republic of Venezuela.

In this Privacy Policy, “ROV,” “we,” “us,” or “the controller” refers to Robinson Vargas and, where applicable, authorized collaborators involved in responding to requests or providing services.

Privacy email: rov.society.rov@gmail.com

2. Scope of this policy

This Privacy Policy explains how we collect, use, store, and protect personal information obtained through the ROV website.

It applies primarily to:

  • Browsing the website.
  • The diagnostic form.
  • Contact requests.
  • Communications related to an inquiry.
  • The initial assessment of operational or technology needs.

Information processed during a contracted project may also be subject to a proposal, contract, confidentiality agreement, or specific document.

3. Information we collect

3.1. Information provided by the user

The diagnostic form may request:

  • Name.
  • Email address.
  • A description of the process the user wants to improve.
  • Confirmation that the user agrees to be contacted regarding the request.

Additional information and sensitive data

We may also receive additional information when the user replies to our messages, attends a meeting, or voluntarily continues a business conversation.

Please do not include the following in the public form:

  • Passwords.
  • API tokens or keys.
  • Banking information.
  • Access credentials.
  • Complete identity documents.
  • Medical data.
  • Confidential information belonging to third parties.
  • Information the user is not authorized to share.

3.2. Technical information

The website and its hosting provider may automatically collect certain technical information required to operate, protect, and diagnose the service, such as:

  • IP address.
  • Browser type.
  • Operating system.
  • Device type.
  • Date and time of access.
  • Pages visited.
  • Error logs.
  • Basic security and operational information.

Technical use

This information is used primarily to maintain the website’s availability, security, and proper operation.

4. Purposes of processing

Information submitted through the form is used exclusively to:

  • Receive and review the request.
  • Understand the process the user wants to improve.
  • Identify potential bottlenecks.
  • Assess whether ROV can provide an appropriate solution.
  • Contact the user to respond to the request.
  • Coordinate an initial conversation or diagnostic.
  • Prevent abuse, fraud, or misuse of the form.
  • Maintain basic records of communications.

Data submitted through the form is not used for marketing campaigns, advertising, or unsolicited promotional communications.

5. Basis for using the information

We process the information because the user:

  • Provides it voluntarily.
  • Requests to be contacted.
  • Requests an assessment of a process or need.
  • Authorizes contact through the relevant checkbox.

Potential engagement

When a conversation progresses toward a potential engagement, we may use the information necessary to prepare a proposal, answer questions, or take steps prior to a services agreement.

The user may withdraw contact authorization by writing to: rov.society.rov@gmail.com

Withdrawal does not affect processing lawfully carried out before the request was received.

6. Automation and artificial intelligence

ROV develops and uses technology, automation, and artificial intelligence tools.

We may use internal tools to organize, summarize, or classify a request, solely for the purpose of understanding and responding to it.

We do not use information from the form to make automated decisions that produce legal or economic effects on the user.

Requests are reviewed through a process that includes human involvement.

7. Technology providers

We may use external providers required to operate the website and manage communications, such as:

  • Hosting services.
  • Web infrastructure.
  • Email services.
  • Protection against abuse or attacks.
  • Form tools.
  • Productivity platforms.
  • Technical automation or artificial intelligence services.

Scope of processing

These providers may process only the information necessary to perform their functions.

Each provider operates under its own terms, security measures, and privacy policies.

8. Sale and advertising use of data

ROV:

  • Does not sell personal information.
  • Does not rent databases.
  • Does not commercialize information submitted in requests.
  • Does not provide data to advertising networks.
  • Does not use the form for remarketing campaigns.

Information may be shared only when necessary to operate the website, respond to the request, provide a contracted service, or comply with a legal obligation.

9. International transfers

Some technology providers may process or store information outside Venezuela.

This may occur, for example, when international hosting, email, infrastructure, or artificial intelligence services are used.

ROV seeks to select recognized providers and limit the information shared to what is necessary for the relevant purpose.

10. Retention period

As a general rule, requests that do not lead to a business relationship may be retained for a maximum of 12 months from the last communication.

Information may be deleted earlier when:

  • The user requests it.
  • The inquiry has been resolved.
  • There is no longer a reasonable purpose for retaining it.
  • The request is determined to be fraudulent, irrelevant, or abusive.

When a request leads to a proposal or engagement, information may be retained for as long as necessary to manage the relationship, meet administrative obligations, resolve disputes, and protect the rights of the parties.

11. Security

We apply reasonable measures to protect information, including:

  • Access limitations.
  • Permission management.
  • Credential protection.
  • Use of secure connections when available.
  • Technical updates.
  • Error logging and diagnosis.
  • Restriction of access to authorized persons.
  • Reasonable separation of public and private information.

Limitations and incidents

No system connected to the Internet can guarantee absolute security.

If we detect a relevant incident, we will take reasonable steps to contain it, investigate it, and reduce its potential consequences.

12. User rights

The user may request:

  • Confirmation of whether we retain their personal information.
  • Access to available information.
  • Correction of inaccurate information.
  • Updating incomplete information.
  • Deletion of information where appropriate.
  • Information about the purpose for which it is used.
  • Withdrawal of contact authorization.
  • Objection to uses incompatible with the original purpose.

How to exercise these rights

Requests must be sent to: rov.society.rov@gmail.com

We may request additional information when reasonably necessary to verify the requester’s identity or locate the relevant data.

Certain information may be retained where there is a legal obligation, a pending dispute, a security need, or a legitimate interest in protecting our own or third-party rights.

13. Cookies and similar technologies

The website may use cookies or technical technologies required to:

  • Load its components correctly.
  • Maintain security.
  • Prevent abuse.
  • Remember certain preferences.
  • Diagnose errors.
  • Ensure that hosting functions correctly.

Non-essential technologies

ROV does not intentionally enable advertising or remarketing cookies through the diagnostic form.

If analytics, advertising, session recording, or other non-essential tracking tools are added in the future, this policy must be updated and the appropriate notice or consent mechanisms will be implemented.

Users can block or delete cookies through their browser settings, although this may affect some website functions.

14. Information about minors

The website is intended for companies, professionals, and adults.

We do not intentionally collect information from children or adolescents.

If a representative believes that a minor provided personal information without authorization, they may request its deletion by writing to: rov.society.rov@gmail.com

15. External links

The website may contain links to third-party tools, platforms, or pages.

ROV does not control the content, availability, security, or privacy practices of those services.

Users should review the applicable policies before providing information to a third party.

16. Contracted projects

When a client contracts an automation, integration, software system, or artificial intelligence solution, ROV may process additional information required to execute the project.

Specific conditions must be established in separate documents, which may define:

  • Data processed.
  • Responsibilities of the parties.
  • Authorized access.
  • Security measures.
  • Providers involved.
  • Retention period.
  • Deletion or return of information.
  • Confidentiality.
  • Incident handling.

The client is responsible for having sufficient authorization to provide data belonging to its users, employees, suppliers, or customers.

17. Changes to this policy

We may modify this Privacy Policy when any of the following changes:

  • The website.
  • The form.
  • The services offered.
  • The providers used.
  • Legal or technical requirements.

Current version

The current version will display its update date.

Relevant changes may be communicated by reasonable means when they affect an active relationship.

18. Contact

For privacy-related inquiries or requests:

ROV

Controller: Robinson Vargas

Country: Bolivarian Republic of Venezuela

Privacy email: rov.society.rov@gmail.com

General email: rov.society.rov@gmail.com